Frequently Asked Questions
Everything you need to know about your Guinness Webstore US order
Where does the Guinness Webstore US ship to?
We currently ship to all 50 U.S. states and the District of Columbia. At this time, we do not offer international shipping from the US-specific webstore.
What is your return policy?
We accept returns on most unused and unopened items within 30 days of delivery. Items must be in their original packaging with all tags attached to be eligible for a full refund.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are the products sold on this site authentic Guinness merchandise?
Yes, the Guinness Webstore US is the official destination for authentic, licensed Guinness apparel, glassware, and barware, ensuring the highest quality standards.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
What should I do if my glassware arrives damaged?
If your order arrives damaged, please contact our customer service team immediately with your order number and a photo of the damaged item so we can arrange a replacement.